Request deletion
Open Profile → Account controls → Request account deletion in Soul's Journey. The app opens this page directly. Until the authenticated one-tap deletion contract is connected, use the button below from the email linked to your account. We verify through an existing account channel without asking for your password or one-time code.
Request account deletionIf you cannot access the linked email, explain what account access remains available. Do not send a password, magic code, full receipt, report, or private chat transcript.
What is deleted
Deletion removes or de-identifies the Soul's Journey owner record and associated profile, synced chart inputs and results, Premium report jobs and private reports, delivery-email association, persona bindings, My Jyotishi messages and summaries, prediction ledger and verification history, preferences, server-held allowance state, and our account-to-entitlement linkage.
Deletion applies to the entire account. We do not preserve ordinary product data merely because it might be useful later.
Narrow retention exceptions
We may retain the minimum record required for fraud prevention, security investigation, transaction reconciliation, tax, backup integrity, legal claims, or another legal obligation. These records are restricted from normal product use and removed or de-identified when the need ends. Apple, Google, RevenueCat, email, and infrastructure providers may retain independent records under their policies and obligations.
Store subscriptions are separate
Cancel in the store account that purchased. Manage Apple subscriptions. You may request immediate account deletion while a subscription remains active, but store billing continues until separately cancelled.
Guest and device-only data
Guest and automatically created owner records are eligible for deletion. Local-only data can be removed in the app and by clearing app data or uninstalling. If the guest owner also has server-held reports, entitlements, or sync records, use the deletion request before removal so we can identify the correct owner.
Minors and dependents
Only a parent or legal guardian may request deletion of a minor or dependent person's chart, report, persona, conversation, or account-linked data. We may ask for proportionate verification of authority without requesting unnecessary sensitive documents.