What to include
Tell us the app version, device model, operating-system version, screen, and short description. A screenshot helps when it does not expose birth details or private content.
Never send passwords, magic codes, full receipts, private reports, or My Jyotishi transcripts by ordinary email.
Charts and place search
Select a birthplace suggestion so coordinates and timezone resolve. For a calculation failure, include the displayed error and network type—without sending another person's birth details.
Premium reports
Open the Premium 360° Library for status, Open, Share, or Download. A secure link may expire; this does not by itself remove the underlying report. Contact us if authorized access cannot be refreshed.
Purchases and subscriptions
Use Restore Purchases first. Cancellation and refund requests are managed through the Apple or Google account that purchased. Soul's Journey sign-in and store billing are separate.
Manage Apple subscriptions.
Privacy and deletion
Read the Privacy Policy or begin deletion through Delete account.
Safety
Support cannot provide medical, mental-health, legal, financial, relationship-counselling, or emergency advice. Contact a qualified professional or local emergency service when needed.